Free Shipping
UK - Apparel & Home orders over £350.00 (GBP).
*This will automatically be activated at checkout.
**However, please be advised that in order to qualify for 'FREE shipping', that the rate is calculated by the net price of the total cart value, excluding any applicable VAT or taxes within the country of destination.
For our EU Customers
We collect VAT (Value Added Tax) based on the country from which an order is placed.
UK Shipping - £8.90 on all orders within mainland UK except furniture.
Import Regulations and Duties
If you order goods from our site for delivery outside the UK & EU they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please see the Customer Services Section for details of international delivery charges.
Returns
In the unlikely event that you are not entirely satisfied with your purchase, we would be happy to assist with your exchange or return. Please return your order within 30 days from receipt of your item/s to be eligable for a refund.
UK Returns are charged at £9.50, EU, USA returns are charged at £35.00, Rest of the World is charged at £40.00.
Please navigate to our returns portal located on the menu bar of our home page: https://www.themerchantfox.co.uk/a/returns?
Follow the online instructions your shipping label will be emailed to you, pop the label on your return and take it to your nearest DHL drop off point. Your return shipping charge will be deducted from your refund.
Exchanges
We no longer offer exchanges under an order. If you wish to exchange your order for a different size, please return your order via our returns portal, we will issue you with a refund whereby you can place a new order for a different size.
Custom & Personalised Orders
Unfortunately, we cannot accept returns on any made-to-order or customised pieces. However, we are more than happy to accept returns on pre-order items and in stock products.
If you wish to return your order, please email us: enquiries@themerchantfox.co.uk for further details on our returns process. Or alternatively, please call during our office hours between Monday to Friday, 9am-5pm (GMT) on +44 (0)1823 662271.
Please see our Returns Policy page, for further information.
